Pastorale Road, Bromsgrove

We’re open Monday – Friday, 9 a.m. – 5:30 p.m.

info@befaf.co.uk

01527 962763

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We offer a flat fee to UK residents. Once your order exceeds £15 we will upgrade you to free delivery service. As standard this is a second class service from Royal Mail and will be with you within 3 working days. You can upgrade to First Class delivery. This becomes a free service on orders over £40 and will take up to 2 working days.
Overseas Deliveries?
European Deliveries will be sent on a standard service at £3.99. This becomes a free service on orders over £35 Tracked delivery is £8.99 and free on orders over £100. International deliveries are £5.99 and free over £30. Tracked delivery is £15.99 and becomes free on orders over £75.
Which payment methods are accepted in the Online Shop?
We have currently standardised on Braintree (A PayPal Company) to ensure the best online payment security. All card details are managed by Braintree - we do not store credit card details nor do we share customer details with any 3rd parties
How long will delivery take?
Usually 2-3 working days on the standard delivery. 1-2 working days on First Class. Your options will be presented in the Shopping Basket.
How secure is shopping in the Online Shop? Is my data protected?
We have currently standardised on Braintree (A PayPal Company) to ensure the best online payment security. All card details are managed by Braintree - we do not store credit card details nor do we share customer details with any 3rd parties
What exactly happens after ordering?
We aim to despatch same day for orders ordered before 3pm
Do I receive an invoice for my order?
Yes, via email and with your order
What is your returns policy?
All products purchased through this website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 14 days of your order date and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Damaged Goods If a product is delivered damaged, you will be entitled to a replacement or a full refund for the cost of the specific product. We must be notified of damages within 24 hours of receipt. Please note we do not refund any postage you may have been charged unless the item is damaged, wrongly described or faulty. Befaf 4 Pastorale Road Bromsgrove Worcestershire b60 2TP
What do I do If I do not receive my order?
If you have not received your order after the time periods outlined in “How long will it take to receive my order?” please contact us (using the form on this page) and we will do all we can to help.
Can I be taken off the mailing list?
If you no longer wish to be kept up to date with our special offers and any Voucher Codes, you can remove yourself from our mailing lists by filling in the form and requesting removal.

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