Pastorale Road, Bromsgrove
We’re open Monday – Friday, 8 a.m. – 5:30 p.m.
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We offer a flat fee to UK residents. Once your order exceeds £20 we will upgrade you to free delivery service. As standard this is a second class service from Royal Mail.
European Deliveries will be sent on a tracked service at £11. International deliveries are tracked and charged at £25.
Which payment methods are accepted in the Online Shop?
We have currently standardised on Paypal to ensure the best online payment security
How long will delivery take?
Usually 2-3 working days on the standard delivery. Your options will be presented in the Shopping Basket.
How secure is shopping in the Online Shop? Is my data protected?
We only use Paypal for Payments and we do not ever share our customer data. we do not store credit card details nor do we share customer details with any 3rd parties
What exactly happens after ordering?
We aim to despatch same day for orders ordered before 4pm
Do I receive an invoice for my order?
Yes, via email and with your order
What is your returns policy?
All products purchased through this website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 14 days of your order date and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s).Please note we do not refund any postage you may have been charged unless the item is damaged, wrongly described or faulty.Befaf 4 Pastorale Road Bromsgrove Worcestershire b60 2TP
What do I do If I do not receive my order?
If you have not received your order after the time periods outlined in “How long will it take to receive my order?” please contact us (using the form on this page) and we will do all we can to help.
Can I be taken off the mailing list?
If you no longer wish to be kept up to date with our special offers and any Voucher Codes, you can remove yourself from our mailing lists by filling in the form and requesting removal.
Send us an email